Product returns

Modified on Tue, 4 Aug at 11:19 AM

Returns, exchanges & replacements

You have 30 days
to change your mind.

You can request a return for products bought on diffusioneshop.com within 30 days of the delivery date, directly online.

30 days

from delivery

Online

from your account

Refund

original shipping excluded

How it works

Three steps, from your account

You start the request online — no need to email us first.

1	Open the returns section Sign in to your customer account and go to the returns section. My account › Manage returns and order cancellation
2	Pick the order and the items Select the order you want to return, exchange or replace, then choose the items you're sending back.
3	Wait for your return authorisation Our team reviews requests on working days. You'll get the return authorisation before you ship anything.

Ordered as a guest?

Without an account, open your request on the dedicated returns page.

Go to the returns page

Shipping & conditions

Where to send it, and in what condition

Once the goods reach us we check the packaging and the product. If everything is in order, we issue the refund.

Return address

Diffusione Luce

Via Raibano 39/d
47853 Coriano (RN) — Italy

Put your order number inside the box: it lets us match the parcel to your order straight away and refund you faster.

	Goods travel at the customer's risk and return shipping is paid by the buyer.
	Items must come back in their original box and in the same condition you received them.
	We can't accept returns or exchanges if any part of the product or the original box is missing.
	The refund covers the full order, excluding the shipping cost of the original delivery.
	Because the product has to be resellable, if it shows tampering, damage or writing of any kind our team may withhold a percentage of the amount paid, depending on the damage.

Before you open a return

If your item arrives damaged or dead on arrival, email us at resi@diffusioneshop.com within 3 days of delivery, before filing the return request. That lets us open the claim with the courier right away and sort it out much faster.

Damage in transit

Diffusione Luce will restore your item with spare parts if it turns out to have been damaged during transit.

Orders not yet shipped

If your order hasn't left our warehouse yet, you can request cancellation directly from your customer account.

Limited editions and numbered pieces

Numbered and limited-edition objects and lamps cannot be returned. Handling and return shipping arranged by the recipient can compromise the originality and uniqueness of both the piece and its box, so we're unable to accept collectible items with these characteristics back.

Still unsure before filing your request? Write to us at resi@diffusioneshop.com