Order status

Modified on Thu, 13 Feb at 10:50 AM

In addition to receiving email on the order status, you can follow the order progress through your personal control panel. Here's a quick guide to decipher your order status:

Payment accepted - we received the payment of your order, your order is confirmed.
Awaiting payment - we received your order yet not the payment. Once payment is finalized, the order status will change automatically to "payment accepted". If we don't receive payment confirmation within 30 days, order will be labeled as "canceled".
Payment validation in progress - we received your order with method of payment bank wire. We will check the effective transfer on our bank account before confirming your order.
Preparation in progress - your order is confirmed and items are in stock. We forwarded the order to the warehouse where items can be packed for shipping. Please consider that items requires special packaging for the sake of transport may require more time before being shipped.
Shipped - a shipping label associated to your order has been generated, your package has been collected by the courier.
Partially shipped - we shipped part of your order following your request to split the order into more shippings.
Refueling - we received your order, but the item(s) are not in stock. We will soon forward your order to our supplier.
Ordered from supplier - our supplier received the order containing items not in stock. We will provide estimated time of arrival as soon as we can.